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Applied observation in everyday contexts
A look at experience, operations, and care in services.
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Observations and references for those who want to see their own space from different angles.​​​​​​​​​
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​​​​​​​​​​​​​ler em português
Looking at services
Experience, organization and care
HOSPITALITY / OMOTENASHI
A lens for observing people, space, gestures, and details​
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▷ Unreasonable Hospitality (Guidara)​​​
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SERVICE DESIGN
A lens for observing experiences, journeys and behind the scenes.
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â–· Service Design and your company
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LEAN SIX SIGMA
A lens for observing waste and flow.​​​
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▷ What is Lean Six Sigma?​​​​
Observation guides →​​​​​​​​​​​
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SYSTEMS THINKING
A lens for observing relationships, connections and what forms around them.​​​​​​​​
Care in images
Observations drawn from images.
Signs of care in services.
Looking at oneself
Choices, expression and the relationship with oneself
THE INVISIBLE COST
OF RUNNING A BUSINESS
Observations on what tends to weigh on those leading a business and often goes unnamed.
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COMMUNICATION, EXPRESSION
Expressing ideas, limits and needs with clarity can be freeing.​
Nonviolent Communication (Rosenberg)
Show your Work! (Kleon)
â–· Body Language Shapes You (Cuddy)
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MIND, HABITS
Understanding how the mind works as a way to recognize patterns and healthier habits.
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Atomic Habits (Clear)
Mindset (Dweck)
​​​​​​​​▷ Become Antifragile​​
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ORGANIZATION
Organization can also be a source of joy and creativity.
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​​​​VULNERABILITY, COURAGE
Vulnerability as a way to open space for love and authenticity.
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The Gifts of Imperfection (Brown)
â–· The Power of Vulnerability (Brown)
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​​​​INTROVERSION, HIGH SENSITIVITY
Paths of self-understanding and being in the world.
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â–· The Power of Introverts (Cain)
▷ The Power of Quiet Leadership​​
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MULTIPOTENTIALITY
Living across different interests can be confusing, yet rich.
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How to be Everything (Wapnick)
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I'm Denise Hirano
I work in Strategy and Operations, with a focus on process improvement, systems thinking, and organizational clarity.
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Throughout my professional path, I’ve worked with complex contexts, connecting strategy and operations, identifying patterns, risks, and misalignments, and turning scattered information into clear, workable paths.
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lab hirano emerges from the meeting of this professional lens and a long standing practice of observing everyday life, spaces, people, routines and how things work in different contexts.
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I believe good experiences are not built from formulas, but from attention to time, space, people and details. Organization can be an act of care.
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Here, I share observations and references openly, for those who want to look more clearly at their own space or work, and at the experience they shape every day, often without noticing.
Contact
If you'd like to talk or share something, you can write here or send an email.